The use of our software is covered in your monthly retainer fee, the costs of using the services like phone numbers and emailing systems. Those Services AREN'T made on OUR servers so those fees MUST be paid out to the provider. Our platform just connects YOU to the Provider. You pay these fees so you only pay for what you use! We do this so we don't have to charge you OUTRAGEOUS fees for using call and messaging features. We do this so unlike other Agencies that would charge HUNDREDS of hidden fees. We let you know the REAL cost we pay, so YOU can trust us!